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Aug 13, 2015

How to Get Key App Metrics out of Slack, Fast!

How to Get Key App Metrics out of Slack, Fast!


How the new Slack connector in Slemma can be used to visualize key app metrics


It’s no secret that Slack has taken the world by storm. Companies use it for internal communication, app monitoring, and support all over the world. Slemma is no exception! We love Slack!
Not only have we used it for communication, but we have also increased internal awareness of our metrics. How does Slack increase our awareness? We use both custom and existing integrations to create a constant stream of information.
Slack, to their credit, has been very good in adding new integrations to their feeds. Furthermore, they have made it easy to create custom integrations as well! If your company is already using Slack, I would recommend rechecking their list of integrations. We used this to its fullest potential so that our Slack is filled with channels of useful information about our solution.


But we wanted to take it a step further!

So we created a connector right to Slack so that we could visualize the trends available in our feeds. The first thing that we did was to start visualizing our company's twitter activity. Because slack allows you to have mentions running through your feed we were able to graph the overall vitality of our brand on twitter.

I know, try not to be jealous of our mentions rate. You’re only hurting yourself. ;)
Using our internally created channels, we were able to chart churn rate, conversion, track our support activity, and monitor bug occurrences and resolutions.
You can set up similar reporting in Slemma; here’s how to get started:
  1. Sign into your Pro or Team account.
  2. Create a new blank dashboard and click add data. Look for “Cloud Services” and select Slack.
  3. Enter your Slack login information and you will get access to the data
    1. If you are currently using the free version of Slack, we will be unable to grab the data past the history limit.
    2. The login credentials will need to belong to an admin.
Once you have done that, you will be able to create visualizations just like we did. If you have any questions, don’t hesitate to get in touch with us by email (help@slemma.com), our Facebook page, or by the help widget inside Slemma.

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